Dell EMC Storage Maintenance
XtremIO Gen 1
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Product Details
Challenges
- OEM support premiums
- OEM attempting to remove as many of these arrays as possible
- OEM costly and premature HW upgrades
- Multiple vendor contracts and the inability to roll all platforms under one support model
- Technical capabilities and need for adequate coverage of critical functions that machines are running
Third-Party Maintenance Benefits
- Avoid considerable increase to your maintenance expenses with the OEM
- Avoid a forced HW upgrade
- Vendor consolidation - roll expiring devices onto one Curvature contract
- Receive Remote Enterprise Monitoring (REM) with proprietary tool set, parts replacements and SW support
Curvature’s Differentiation
- Technical aptitude with certified, extensive in-house engineers
- Central Engineering Labs, Parts Testing Labs, Field Engineer with hands-on training
- Established and proven parts procurement process
- 100% sparing of FRUs, tested and staged prior to end of ramp-up period i.e. no drop shipping
- Best in class Secure Remote Support (SRS) tool (SecureLink)
- Automated service incident requests
- Enhanced SW “Break-Fix” support