Dell EMC Storage Maintenance
XtremIO Gen 1

Talk to an experienced Account Rep now, call +1 800 230 6638 or fill out form.

Curvature would like to send you marketing communications based on its legitimate interests, as described in our Privacy Policy. If you prefer not to receive these communications, please check the box.

Product Details

Challenges
 

  • OEM support premiums
  • OEM attempting to remove as many of these arrays as possible
  • OEM costly and premature HW upgrades
  • Multiple vendor contracts and the inability to roll all platforms under one support model
  • Technical capabilities and need for adequate coverage of critical functions that machines are running

Third-Party Maintenance Benefits

  • Avoid considerable increase to your maintenance expenses with the OEM 
  • Avoid a forced HW upgrade
  • Vendor consolidation - roll expiring devices onto one Curvature contract
  • Receive Remote Enterprise Monitoring (REM) with proprietary tool set, parts replacements and SW support

Curvature’s Differentiation 

  • Technical aptitude with certified, extensive in-house engineers
  • Central Engineering Labs, Parts Testing Labs, Field Engineer with hands-on training
  • Established and proven parts procurement process
  • 100% sparing of FRUs, tested and staged prior to end of ramp-up period i.e. no drop shipping
  • Best in class Secure Remote Support (SRS) tool (SecureLink
  • Automated service incident requests
  • Enhanced SW “Break-Fix” support