Dell EMC Storage Maintenance
XtremIO Gen 1

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Product Details

Challenges
 

  • OEM support premiums
  • OEM attempting to remove as many of these arrays as possible
  • OEM costly and premature HW upgrades
  • Multiple vendor contracts and the inability to roll all platforms under one support model
  • Technical capabilities and need for adequate coverage of critical functions that machines are running

Third-Party Maintenance Benefits

  • Avoid considerable increase to your maintenance expenses with the OEM 
  • Avoid a forced HW upgrade
  • Vendor consolidation - roll expiring devices onto one Curvature contract
  • Receive Remote Enterprise Monitoring (REM) with proprietary tool set, parts replacements and SW support

Curvature’s Differentiation 

  • Technical aptitude with certified, extensive in-house engineers
  • Central Engineering Labs, Parts Testing Labs, Field Engineer with hands-on training
  • Established and proven parts procurement process
  • 100% sparing of FRUs, tested and staged prior to end of ramp-up period i.e. no drop shipping
  • Best in class Secure Remote Support (SRS) tool (SecureLink
  • Automated service incident requests
  • Enhanced SW “Break-Fix” support